SECTION 2

Questions 11-16

What is customers’ attitude towards the following services?

Write the correct letter, A, B or C, next to questions 11-16.

A   They are very interested.

B   They might be less interested.

C   They are not interested.

11   a free gift

12   a driver for an extra fee

13   a package service

14   updated car models

15   a discount

16   a new branch company

Questions 17-20

Choose the correct letter, A, B or C.

17   What is the problem of the public transport?

A   Traffic jams

B   Pedestrian safety

C   Low efficiency

18   According to the speaker, what is true about the transportation?

A   Buses are easy to find.

B   Taxis are punctual.

C   Airplanes are unaffordable.

19   According to the speaker, what is true about the bus?

A   Passengers occasionally spend more than half an hour waiting for it.

B   It is sometimes overcrowded.

C   It is often dirty.

20   What is the existing situation about the price of bus tickets?

A   It is fluctuating severely.

B   It is declining.

C   It needs to be increased.