SECTION 1
Questions 1-3
Complete the notes below.
Write ONE WORD AND/OR A NUMBER for each answer.
Complaint to the airport
Example | Answer |
Name: | Jack Dawson |
Address: | 1………….. Road, Exeter |
Postcode: | 2………….. |
Telephone: | work: 3………….. home: 798662 |
Questions 4-6
Choose the correct letter, A, B or C.
4 What aspect of the flight does the man complain about?
A punctuality
B legroom
C temperature
5 What does the man think about the food served during the flight?
A It is not enough to eat.
B It is expensive.
C It has a bad taste.
6 What does the man think of the service of the staff?
A satisfied
B long wait
C bad attitude
Questions 7-10
Complete the sentences below.
Write NO MORE THAN TWO WORDS for each answer.
The man felt satisfied with 7………….. because it was quick.
During the flight, 8………….. facilities helped him distract from other poor quality of the service.
As a gift, a 20% discount on the 9………….. fees will be offered.
The flight company also offers the man a 10………….. worth £20.