SECTION 4

Questions 31-40

Complete the notes below.

Write NO MORE THAN TWO WORDS for each answer.

Company Outsourcing

Case study – TCP Technologies:

• Manager: Manjeet Khanna

• Main target: to create a 31………….. environment

Grading for staff:

• Every month grades are published on an 32…………..

• The cultural openness increased the quantity of incoming contracted opportunities.

• The cultural openness improved the level of 33………….. of the company.

• The increased rate of staff satisfaction has led to growth of 32% in the 34…………..

Recent interview:

• A company is not one entity comprised of components, but a living organism composed of cells.

• Manjeet’s motto is 35…………..

Benefits of management style:

• The rate of staff turnover has been reduced.

• A 36………….. can be from any other company.

• Grades are not used for 37…………..

Features of managing style:

• Personally, the manager wrote emails to respond to the complaints.

• The complaint form known as a 38………….. has access to all employees online.

• The manager can receive any complaints concerning air conditioning, food quality and 39………….. entitlement.

• A 40………….. on the anonymous complaint was introduced in the new system.