PART 1

Questions 1 – 10

Complete the form below.

Write ONE WORD AND/OR A NUMBER for each answer.

Customer Satisfaction Survey

Customer details

Name:                                                               Sophie Bird

Occupation:                                                     1……………..

Reason for travel today:                               2……………..

 

Journey information

Name of station returning to:                    3……………..

Type of ticket purchased:                             Standard 4……………… ticket

Cost of ticket:                                                  5 £…………….

When ticket was purchased:                       Yesterday

Where ticket was bought:                           6………………

 

Satisfaction with journey

Most satisfied with:                                       the wifi

Least satisfied with:                                      the 7…………….. this morning.

 

Satisfaction with station facilities

Most satisfied with:                                       how much 8…………… was provided

Least satisfied with:                                      lack of seats, particularly on the 9………………

Neither satisfied nor dissatisfied with:     the 10……………… available

 

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