PART 1

Questions 1 – 10

Complete the notes below.

Write ONE WORD for each answer.

Easy Life Cleaning Services

Basic cleaning package offered

●   Cleaning all surfaces

●   Cleaning the 1 …………………… throughout the apartment

●   Cleaning shower, sinks, toilet etc.

Additional services agreed

●   Every week

        –  Cleaning the 2 ……………………

        –  Ironing clothes – 3 …………………… only

●   Every month

        –  Cleaning all the 4 …………………… from the inside

        –  Washing down the 5 ……………………

Other possibilities

●   They can organise a plumber or an 6 …………………… if necessary.

●   A special cleaning service is available for customers who are allergic to 7 ……………………

Information on the cleaners

●   Before being hired, all cleaners have a background check carried out by the 8 ……………………

●   References are required.

●   All cleaners are given 9 …………………… for two weeks.

●   Customers send a 10 …………………… after each visit.

●   Usually, each customer has one regular cleaner.